Cancellation Policy | SELDING

To protect important future appointments, the following cancellation policy applies. By confirming your reservation, you are deemed to have agreed to this policy.

1. More than 1 month before the shooting date: free of charge
2. From 1 month before until 4 days before the shooting date: 50% of the reservation fee
3. From 3 days before until 2 days before the shooting date: 70% of the reservation fee
4. The day before or the day of the shoot: 100% of the reservation fee

"One month before" means the same calendar day of the preceding month; if that day does not exist, the last day of the preceding month applies. All dates and times are based on Japan Standard Time.
The reservation fee used to calculate the cancellation charge is the course fee agreed at the time your booking was confirmed, together with any confirmed options we provide. A booking confirmed at a campaign price is calculated on that price; we will not switch it to the standard price merely because you cancel. Fees you pay directly to third parties, and options you did not order, are not included.

Please note that no refunds will be issued if you are unable to use the service during your session due to your own circumstances, or if the session ends early.

1. The reservation fee will not be refunded in case of lateness or no-show on the day of the shoot.
2. Cancellations are accepted by Instagram direct message, email (support@koto-ha.jp) or telephone. Please give us the name on the booking, the booking number, the scheduled date and time, and state that you wish to cancel.
   The cancellation charge is determined by the time your notice reaches us, not by the time we reply. If our reply comes later, that will never increase your cancellation charge. If you see a send error, please contact us through another channel.
   As a rule, please contact us yourself as the person who made the booking. If you cannot do so because of an accident or illness, we will accept notice from a representative and verify the booking details.
3. How responsibility is handled for damage or theft of equipment during the shoot is set out under "Trouble, Lost Property and Emergencies" in our Terms of Use.

In the Case of Cancellation for Customer's Convenience

Payment processing fees and refund fees arising from a cancellation for your own convenience are included within the cap on the cancellation charge and are not added on top of it. Where no cancellation charge applies, these fees are not charged either.

Where we refund by bank transfer, the transfer fee is shown in the breakdown as 150 JPY (or 229 JPY where the refundable amount before deduction is 30,000 JPY or more). Where the refund method does not cause us to incur that cost, we do not charge it.

Where we cancel, where a booking does not come into effect, or where a cancellation-fee waiver applies, you do not bear any payment processing or refund fees.

Cancellation Policy for Typhoons

1. If, on the day of your session, an emergency weather warning covering Onna Village (where the studio is located), or an emergency warning for tsunami, volcanic activity or earthquake relevant to that location, is in force, the cancellation fee will be waived.
2. If a flight, train or other service you had booked is cancelled due to weather on the day of your session, or on a travel day necessary to reach the studio, and you are therefore unable to attend, the cancellation fee will be waived once we have confirmed the cancellation and your itinerary.
3. Regardless of the type of warning issued, if we cannot provide the service safely, this is not treated as a cancellation for your convenience.
4. In these cases, whether or not the date has been changed, we refund the amount you have paid for services we cannot provide, without deducting payment processing or refund fees.

Regarding Date Changes

We will accommodate one date change free of any change fee, to an available slot within six months of your original scheduled date.

Please contact us by noon (12:00) on the day before your original scheduled date, by Instagram direct message or email (support@koto-ha.jp). The deadline is judged by the time your message reaches us.

When requesting a date change, please be sure to provide your desired new date and time. We cannot accept a change if the new date is undecided.

If the change results in a difference in price, we will tell you the amount before confirming the change and proceed only with your agreement. Your original booking remains valid until the change is confirmed.

Regarding Reservations with a Changed Date
If you cancel after changing the date, the ordinary cancellation charges at the top of this page are calculated from your new scheduled date. We do not treat a booking as non-refundable simply because the date was changed.

The typhoon waiver, and the treatment where we cannot provide the service, also apply to bookings whose date has been changed.

If you wish to cancel, the cancellation policy stated at the top of this page will apply.